About Us

In the heart of Liverpool and Halton, Support at Home stands not just as a care provider, but as a testament to the power of family values in business. Founded in 2011 by Nicola and Janet, the company's journey has been one of growth, innovation, and unwavering commitment to its community. But behind every milestone lies a story of family dedication and shared vision.

In 2011, Nicola and Janet embarked on a remarkable journey by establishing a care service. From humble beginnings with just one client and a desk in Nicola's bedroom, their venture, Support at Home, has flourished into a pillar of the local community. Today, the company stands tall, supporting hundreds of individuals with over 120 members of the team, supporting clients with a range of health and support needs.

Support at Home has been a labour of love for the entire family. Nicola's husband, Wayne, and her father, Brian, worked tirelessly alongside Nicola and her mum, to develop the business into what it is today. Their collective passion and expertise laid the foundation for success, shaping the company's values and ethos. Nicola and Wayne's sons, Declan and Owen, and daughter-in-law, Emily, now play integral roles in driving the company forward.

client and support worker sitting on chair chatting together

Passionate About What We Do

We are proud of what we do and have many happy clients who are supported to live independently with the
assistance of our caring and professional Support Workers. Our priority is to develop trusting
relationships by providing safe, high quality, personalised care that is led by our clients.

What We Offer

Genuinely caring for the customers we support is what makes us such a passionate and approachable team. Our team can offer assistance with personal hygiene, toileting, bathing, dressing, continence care, medication and moving and handling transfers.

  • Personal, reliable support
  • Social interaction
  • Continuity and trust
  • Encouragement
  • Support for independence
  • Customer care and satisfaction

Our mission is to develop and maintain a service which is recognised as a professional and supportive solution to the daily challenges faced by our elderly generation and modern families today. If you have any questions, please contact us today.

What Our Customers Say

“Thank you for looking after my mum, and a special thank you to Mrs A for her caring and massive support.
She is truly worth her weight in gold” From Son of Mrs M.”

- Mrs M - Client

What Our Customers Say

“she is always pleasant and smiling, she brightens up my day”

- Mrs P - Client

What Our Customers Say

“Our carer goes above and beyond with her care of our mum.
She is excellent with warmth, compassion and friendship”

- Mr T - Client

What Our Customers Say

"My care improves my quality of life by setting me up for the day and therefore letting me carry on living independently which is VERY important to me"

Mrs A

What Our Customers Say

"She is wonderful, exactly what we asked for. She is always upbeat & funny."

Mrs w

What Our Customers Say

"Can't fault any care staff all been amazing"

Mr C

What Our Customers Say

"All staff have been outstanding"


Accreditations / Awards